Phoebe is an AI-powered chatbot assistant created by the Phoebe team to help hospitality businesses, such as restaurants, cafes, bars, and pubs, manage their customer inquiries and interactions more efficiently.

Phoebe is designed to be a simple, effective, and fast solution for businesses to automate their customer service and communication across various channels, including Facebook Messenger, Google Business Messages, and their own website.

The mission of Phoebe is to help businesses save time and resources by handling common customer inquiries and requests, allowing the business owners and staff to focus on serving their customers better. Phoebe's AI-powered responses are continuously trained and improved to provide accurate and helpful information to customers.

Phoebe is currently tailored for the hospitality industry, but the team plans to expand its capabilities to other sectors, such as gyms, hair salons, and retail, in the future. The goal is to make Phoebe a versatile and valuable tool for businesses of all kinds to enhance their customer service and engagement.

Phoebe's mission is to be simple, effective, and fast. The team behind Phoebe is committed to creating an AI assistant that has no steep learning curve, where users only need to fill out a simple form to get started. Phoebe is designed to be highly effective, with the AI being continuously retrained to improve its responses based on real customer conversations. Additionally, Phoebe aims to be incredibly fast, with users able to set up their account and start using the tool in just a few minutes.

The founders, Charlton and Rupert, emphasized these three key principles - simplicity, effectiveness, and speed - as the driving force behind Phoebe's development. Their goal is to provide hospitality businesses with a powerful AI assistant that can handle a wide range of customer inquiries and tasks, without requiring extensive technical expertise or time investment from the business owners.

Hospitality businesses are facing several challenges that can impact their operations and customer satisfaction. Some of the key problems they are facing include:

1. Increased Time Spent Replying to Customer Messages: Restaurants and other hospitality businesses are spending more time replying to customer messages across various channels, which takes away time from their core operations.

2. Increased Costs of Replying to Customer Messages: The time spent on replying to customer messages translates to increased operational costs for the businesses.

3. Increased Demand for New Information from Customers: Customers are constantly seeking new information, and businesses struggle to keep up with updating information across all their channels.

4. Difficulty in Updating Information Across All Channels: Updating information on the website, social media, and other channels can be cumbersome and complicated for businesses.

5. Loss of Sales Due to Slow Response Times: Businesses that fail to respond to customer inquiries in a timely manner risk losing potential sales.

These problems can lead to frustrated customers, decreased customer satisfaction, and ultimately, a negative impact on the business's bottom line. Addressing these challenges is crucial for hospitality businesses to improve their customer service, increase efficiency, and drive sales.

Customers are facing several problems when interacting with hospitality businesses:

1. Lack of Responsiveness: Customers often experience delayed or no responses from businesses across various communication channels like Facebook Messenger, Instagram, and Google Business. This leads to a poor customer experience and potential loss of business.

2. Difficulty Accessing Information: Customers struggle to find up-to-date information about business hours, menus, reservations, and other important details on the business's website or social media channels. This can be frustrating and lead to customer dissatisfaction.

3. Inconsistent Information Across Channels: Customers often encounter inconsistent information when reaching out to businesses through different channels, such as the website, social media, and direct messaging. This can be confusing and lead to a lack of trust in the business.

4. Inability to Quickly Resolve Queries: Customers want to be able to get their questions answered and issues resolved quickly, but businesses often struggle to provide timely and effective responses, especially during peak hours or high-volume periods.

5. Lack of Personalized Interactions: Customers desire personalized and tailored interactions with businesses, but the manual effort required to provide this level of service can be challenging for many hospitality businesses.

These problems faced by customers can ultimately lead to lost sales, negative reviews, and a damaged reputation for the business. Addressing these pain points is crucial for hospitality businesses to improve customer satisfaction and retain their customer base.

Phoebe is designed to be a simple, effective, and fast solution for hospitality businesses to manage customer inquiries and interactions across multiple channels. Here's how Phoebe solves the problems faced by these businesses:

Reduced Time Spent Replying to Messages

Phoebe's AI-powered chatbot can handle a large portion of customer inquiries automatically, freeing up staff to focus on other tasks. The AI is continuously trained to provide accurate and helpful responses, reducing the need for manual intervention.

Consistent Information Across Channels

Phoebe allows businesses to update information in one place, and it will automatically update across all connected channels, such as Facebook Messenger, Google Business Messages, and the business's website. This ensures customers receive consistent information no matter which channel they use.

Increased Sales and Customer Satisfaction

By providing fast and accurate responses to customer inquiries, Phoebe helps businesses avoid losing sales due to delayed or missed responses. The AI can also guide customers through the ordering or reservation process, improving the overall customer experience.

Multilingual Support

Phoebe's language capabilities, led by the team's linguistic expert Maria, allow businesses to communicate with customers in multiple languages, expanding their reach and accessibility.

Integrations with Existing Systems

Phoebe integrates with popular chatbot platforms like Manychat, as well as booking and ordering systems, allowing businesses to seamlessly incorporate Phoebe into their existing workflows.

Overall, Phoebe is designed to be a powerful yet simple tool that helps hospitality businesses streamline their customer communications, increase efficiency, and improve the customer experience.

Setting up Phoebe is a simple and straightforward process. Here's how it works:

1. Create an Account: Start by creating a Phoebe account. This involves filling out a form with your business information, such as the address, business name, phone number, and opening hours.

2. Answer General Questions: Phoebe will ask you a few general questions about your business, such as whether you have disabled access, if you allow dogs, and if you have a dress code. This helps Phoebe understand the specifics of your business.

3. Connect Your Channels: Phoebe integrates with various communication channels, including Facebook Messenger, Google Business Messages, your website, and Instagram. You'll need to connect these channels to Phoebe, which is a simple process of signing in and authorizing the connections.

4. That's It!: Once you've completed the initial setup, Phoebe is ready to start handling customer inquiries and conversations across your connected channels. The process is designed to be quick and easy, with no complex technical setup required.

Phoebe's goal is to provide a simple, effective, and fast solution for businesses in the hospitality industry. The setup process reflects this, allowing you to get Phoebe up and running in just a few minutes, without any steep learning curve.

Phoebe currently integrates with the following chat building platforms:

• Manychat - Phoebe has a direct integration with Manychat, allowing you to connect your Manychat account and manage conversations from within the Phoebe dashboard. This provides a powerful combination of Phoebe's AI-powered customer service and Manychat's marketing automation capabilities.

• Tap the Table - Phoebe integrates with Tap the Table, a popular restaurant booking and table management system. This allows you to seamlessly handle reservations and table bookings directly through Phoebe.

• Resdiary - Similar to the Tap the Table integration, Phoebe connects with Resdiary to manage table reservations and bookings.

• Fuel - Phoebe integrates with the Fuel chat platform, enabling you to utilize Phoebe's AI assistant across Fuel-powered chat experiences.

• Active Chat - Phoebe integrates with Active Chat, another popular chat platform used by many businesses.

In addition to these current integrations, Phoebe is continuously working on expanding its capabilities to connect with more chat builders and business tools. The team is actively exploring integrations with platforms like Google Business Messages, SMS, and WhatsApp to provide even more channels for businesses to engage with their customers.

The goal is to make Phoebe a versatile and seamless AI assistant that can be easily integrated into your existing chat and customer service infrastructure, regardless of the platforms you're using. This allows you to leverage Phoebe's powerful AI capabilities across multiple touchpoints and provide a consistent, efficient, and personalized customer experience.

Phoebe's roadmap includes several exciting updates and new features planned for the coming months:

2022 Roadmap

Q3 2022

• Follow-up feature: Phoebe will be able to follow up with customers to collect additional information such as email, phone number, or birthdate, which can then be integrated with other marketing platforms.
• Integration with email marketing tools like MailChimp and ActiveCampaign.

Q4 2022

• Language support expansion, starting with Spanish. The team is working to make Phoebe multilingual, with Maria leading the effort.
• Expansion into new verticals beyond hospitality, such as gyms, hair salons, and other niches.

Feature Requests

Phoebe encourages users to submit feature requests through the platform's "Feature Requests" section. This allows the team to prioritize updates based on customer feedback and needs. Users can vote on existing feature requests or submit their own ideas for new capabilities.

The Phoebe team is committed to continuously improving the platform and expanding its functionality to better serve its customers. By listening to user feedback and roadmapping new features, Phoebe aims to stay ahead of the curve and provide the best possible AI assistant for hospitality businesses.

For the launch of Phoebe, there is a special offer available:

• Annual accounts for $99 (normally $480/year)
• This is an 80% discount off the regular price
• There are only 100 of these discounted annual accounts available
• To take advantage of this offer, use the promo code "launch" when upgrading to the annual plan
• This offer will never be available again, so it's a one-time opportunity

The team emphasized that this is the only time this deeply discounted annual plan will be offered. They encouraged attendees to take advantage of it quickly, as the 100 discounted accounts are expected to sell out fast.

Phoebe is a powerful AI-powered chatbot assistant designed specifically for the hospitality industry. It aims to solve the common problems faced by restaurants, cafes, bars, and other hospitality businesses, such as increased time spent replying to customer messages, difficulty updating information across multiple channels, and lost sales due to slow response times.

Phoebe's mission is to be simple, effective, and fast. The setup process is straightforward, requiring only a few minutes to connect your channels and input your business information. The AI-powered chatbot is continuously trained to provide accurate and helpful responses, reducing the burden on your staff.

Key features of Phoebe include:

• Multichannel support: Phoebe integrates with popular platforms like Facebook Messenger, Google Business Messages, and your website, allowing you to manage all customer conversations in one place.
• Automated responses: Phoebe can handle a wide range of common inquiries, such as menu requests, table reservations, and order information, freeing up your team to focus on other tasks.
• Seamless handoff to human agents: When Phoebe is unable to resolve a query, it can seamlessly transfer the conversation to a human agent, ensuring a smooth customer experience.
• Customizable triggers: You can create custom triggers to handle specific scenarios, such as event-based promotions or special menu items.
• Integration with other tools: Phoebe can integrate with various booking and ordering systems, allowing you to streamline your operations.

The roadmap for Phoebe includes exciting developments, such as the addition of multilingual support, enhanced ordering and delivery capabilities, and the expansion into new industries beyond hospitality.

For a limited time, Phoebe is offering an early bird special of $99 per year, a significant discount from the regular price of $480 per year. This offer is limited to the first 100 customers, so act quickly to take advantage of this opportunity.

Whether you're a restaurant owner or a marketing agency serving the hospitality industry, Phoebe is a must-have tool that can help you improve customer satisfaction, increase efficiency, and drive sales. Don't miss out on this chance to revolutionize your customer communication and take your business to new heights.